Shipping & Return Policy

Shipping Policy

This Shipping & Delivery Policy is part of our ("Terms") and should be therefore read alongside our main Terms:

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Delivery Lead Time

It takes an estimate of 2 to 7 days for the delivery process that vary according to each products.

Free Shipping

We offer free shipping on West Malaysia delivery.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:

Shipping Method

Shipping Fee

Courier

MYR 0.00-35.00

 

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

 

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is not valid on international & East Malaysia orders.

For information about customs process:

  • Email

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: .

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Email: admin@kylinshops.com
  • Phone Number: 012-9570700

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Return & Refund Policy

 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any valid reason, you may contact us to arrange for return under below reasons:

i)  Within 100 days sleep trial

ii)  Warranty Claim

iii) Item found to be damaged upon arrival with clear image and video taken for the packaging and the item itself

 

RETURNS

All returns must be postmarked within days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging

 

Attn: Returns

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund within few working days.

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  •        Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: