Refund policy

Return & Refund Policy

 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any valid reason, you may contact us to arrange for return under below reasons:

i)  Within 100 days sleep trial

ii)  Warranty Claim

iii) Item found to be damaged upon arrival with clear image and video taken for the packaging and the item itself

 

RETURNS

All returns must be postmarked within days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, place the item securely in its original packaging

 

Attn: Returns

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your refund within few working days.

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

•        Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

• Email: admin@kylinshops.com
• Phone Number: 012-9570700